Find here all answers of frequently asked questions about The Westin Grand Hotel Berlin.
Please find our answers to some of your frequently asked questions regarding your stay at The Westin Grand Hotel Berlin.
If you have further questions, please do not hesitate to contact us at +49 (0)30 2027 0 or via email: firstname.lastname@example.org.
Accommodation Tax: The City State of Berlin is, from January 1st 2014, levying an Accommodation Tax pursuant to overnight stays in Berlin in return for payment in an enterprise providing accommodation. The Accommodation Tax is based for the provision and usages of overnight accommodation. The fee is for the overnight stay without any auxiliary services, of which a specified percentage of 5% shall be levied as a tax. Professional expenditure in the context of an overnight stay will be exempt from taxation. The overnight guest shall be required to provide plausible evidence for the professional nature of the expenditure to the enterprise providing the accommodation by the end of his stay at the latest.
Assumption of costs: Please use our assumption of costs form which you can download here.
Check in and Check out: Your room or suite is available on your arrival date at 3.00 pm until departure date at 12.00 pm.
Please contact us if you would like to have an early check in or a late check out. The minimum age for Check in is 18 years.
Children: Children in the age of 17 years or younger can sleep in the bed of their parents free of charge. We offer free breakfast for children younger than 6 years.
Concierge: Whether opera tickets, table booking in a restaurant, flowers or individual city tips for Berlin – Our concierges accommodate all your tour, travel and entertainment needs.
Connecting rooms: Rooms with connecting doors are available on request and availability.
Environmental protection: Get more information about our green hotel programs and support the environmental protection in connection with your stay in Berlin.
Extra beds: Extra beds are available for a fee of EUR 60,00 per night.
Hairdresser: Opening times for the hairdresser “Lars Lüdtke” are Tuesday to Friday from 09.00 am to 07.00 pm, Saturday from 09.00 am to 02.00 pm. Appointments outside of the business hours are available on request.
Internet: We offer complimentary WIFI internet access in our lobby with a transmission rate (Upload/ Download) of 512 Kbit/s for all hotel´s guests. High speed internet access is available in all public areas and in all guestrooms and suites for 15,00 EUR per day.
Laundry: Our guest laundry is open Monday to Friday from 07:30 am until 04:00 pm and on Saturday from 08:30 am until 05:00 pm. Our ironing service is available from Monday to Friday until 09:00 pm.
Location & Directions: The Westin Grand Hotel Berlin is located in the heart of downtown Berlin at the corner of the famous Friedrichstrasse and the boulevard Unter den Linden. Just steps away from Berlin’s sightseeing attractions. Find more information about the exact location and how to get to our property as well as information of the surrounding area, the heart of the impulsive Berlin.
Meetings: With 10 individual decorated conference rooms The Westin Grand Berlin is ideal for your meeting in Berlin.
Parking: Please use our Valet parking service.
Pets: Dogs with a weight less than 20kg are welcome in our hotel. For our animal guests we offer a special treatment. Please ask our reservation team or at Check in.
Restaurants & Bar: Relish Restaurant & Bar, Restaurant Coelln and Lobby bar. Get an overview about our Restaurants in Berlin Mitte.
Room Service: Our room service team is at your disposal 24 hours a day.
Smoking: Westin Hotels & Resort is the first hotel chain with a global ban on smoking. We satisfy the wish of our guest to support a non smoking environment. Please respect that the Westin Grand Hotel Berlin is a non smoking property, in our guestrooms as well as all public areas.
Stay in Gear: We want to support your daily workout. We offer additionally to our modern fitness area the possibility of renting your workout clothes right in our hotel – find anything from comfortable shirts and shorts to hygienic shoes in different sizes with our Westin Gear Lending program.
Well-being in Berlin: Quietly recharge in our Westin Spa & Fitnesslounge from Monday to Thursday 07:00 am to 11:00 pm, Friday and on weekends from 07:00 am to 10:00 pm.
World Travel Award: In the years 2010 and 2011 The Westin Grand Berlin received the World Travel Award for being “Germans leading business hotel”